Privacy Policy:

Information pursuant to art. 13, legislative decree 196/2003: your personal information is processed physically and electronically in order to expedite your order. Refusal to provide personal information will make it impossible to provide the services requested. Access to all personal information thus collected is restricted to the personnel in charge of data processing and will only be disclosed to those third parties in charge of the actual preparation and shipment of the merchandise and relevant further notifications, if any. The information thus processed will not be divulged. Please refer to our Data Controller, Mrs. Brigitte Niedermair (, in order to exercise rights pursuant to art. 7 of Legislative Decree 196/2003, including but not limited to the right to inspect, modify, delete or prohibit the processing of any such data, as well as to inspect an up-to-date list of all Data Managers.

Return Policy:

In order to exercise the right of withdrawal, notification must be provided within 15 calendar days of receipt. The postmark date shall be taken as proof of dispatch. Certified mail and request of return receipt is recommended. Please return the product to: Brigitte Niedermair, via pollinger 3, 39012 Merano. Items damaged due to unfit packaging used in their return will not be refunded. Use of the original packaging or similar is advisable.

Shipping is at the customer's expense unless the merchandise is returned due to damage, prior defects or delivery errors.

Hand-delivered returns are not accepted.

Refund procedure for the item's sale price and relevant ordinary shipment costs will be undertaken within 30 days of receipt of your refund request. For further information concerning right of withdrawal, please visit